Arcadia Aura operates the website https://arcadiaaura.com/. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors and clients.
By using our Website or engaging our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information:
a) Information You Provide Directly
- Name
- Email address
- Phone number
- Postal address
- Project details, requirements, preferences, budget
- Photographs, floor plans, measurements, or design-related documents
- Payment information (credit card, bank account, etc.) — note: we may use third-party payment processors and may not store full card data ourselves
b) Usage & Technical Information (Automatically Collected)
- IP address
- Browser type and version
- Operating system
- Referring / exit pages
- Device information (desktop / mobile)
- Pages visited on our Website, time spent, click paths
- Cookies, web beacons, and similar tracking technologies
2. How We Use the Information
We use your information for purposes such as:
- To provide, manage, and deliver our design services
- To communicate with you (e.g., responding to inquiries, sending updates, scheduling)
- To prepare proposals, contracts, invoices, and documentation
- To process payments
- To personalize and improve your experience on our Website
- To analyze site usage and trends
- To send marketing or promotional information (if you opt in)
- To comply with legal obligations and protect our rights
3. Legal Basis for Processing (if applicable)
If you are in a jurisdiction with data protection laws (e.g. GDPR), our legal bases may include:
- Performance of a contract (to deliver services)
- Consent (for newsletters, marketing)
- Legitimate interests (e.g. improving our business, website analytics)
- Compliance with legal obligations
4. Sharing & Disclosure of Information
We may share your personal information with:
- Service providers / vendors: e.g. payment processors, hosting providers, contractors, printers
- Project partners: e.g. architects, builders, subcontractors working on your project
- Legal authorities: when required by law or to protect legal rights
- In the event of business transfer: e.g. merger, sale, or reorganization
We will not sell your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Retention
We retain personal data as long as needed to fulfill the purposes outlined here, and as required by law.
If you request deletion, we will erase or anonymize your data unless there is a lawful reason to retain it (e.g. financial audit, legal obligation).
6. Security Measures
We implement reasonable technical and organizational security measures to protect your data, such as:
- Encryption (e.g. HTTPS)
- Secure servers and firewalls
- Access controls and roles
- Staff training and confidentiality obligations
However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site traffic
- Improve user experience
You may choose to disable cookies via your browser settings, but this may limit or disable some features of our Website.
8. Your Rights
Depending on your location, you may have rights including:
- Right to access your personal data
- Right to correct or update your data
- Right to delete your data (“right to be forgotten”)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us (see Section 10).
9. Third-Party Links
Our Website may include links to third-party sites. We do not control those sites or their privacy practices. We are not responsible for their content or policies.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact:
Orange Quail Interiors
Email: sales@arcadiaaura.com
Address: First Floor, 3, 5th Main Rd, Abbaiah Reddy Layout, Chikka Banaswadi, OMBR Layout, Bengaluru, Karnataka 560043
Phone: +91 70190 86366 / 70229 09577
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you by posting the revised Policy on this Website with a new “Effective Date.” Please review it regularly.